Jacqueline Penfold

Specialist areas of expertise

Jacqueline’s practice covers a broad range of employment work and civil disputes including:

  • Property disputes (e.g. boundary disputes, rights of way, shared cesspools, neighbour disputes)
  • Landlord and Tenant (commercial and residential)
  • Employment
  • Mediation
  • Challenging Wills
  • Contractual disputes
  • Professional negligence
  • Business disputes

Jacqueline acts for both individuals and businesses of all sizes.


Jacqueline has been working in our Civil Litigation Department since joining Hart Reade as a trainee in 1992. She qualified as a solicitor in 2000 (having first qualified as a legal executive) and secured a distinction in her post graduate diploma in legal practice. Jacqueline became a partner in 2004.


Jacqueline has considerable experience of all forms of disputes and gives reliable high quality advice.

Jacqueline will always be realistic about the merits of your case and will provide practical advice on how to resolve your dispute or to prevent one arising. Often a strategic view at the outset of a matter can improve your prospects of reaching a successful outcome and reduce costs.

Jacqueline can quickly understand the issues and give expert pragmatic advice. She has a good commercial awareness and will always look at the cost effectiveness of the options available to you.

Most of her clients would prefer to avoid going to Court and (where appropriate) she encourages the use of all forms of alternative dispute resolution e.g. negotiating settlement, mediation etc.

Jacqueline is skilled in negotiating settlements but if Court proceedings are unavoidable, she has the experience, energy, drive and tenacity to robustly pursue matters to trial.

Jacqueline is friendly, approachable and always professional. She is committed and hard working. She takes a real interest in her clients and will support you throughout the dispute.


Jacqueline’s aim is to help you achieve practical and cost effective dispute resolution quickly and efficiently.


“Helpful, approachable and competent.”

“Jacqueline was absolutely top class. To explain and help me understand the intricacies of the matter we were working on was very reassuring.”

“Very helpful and informative. Clearly explained complex issues. Would highly recommend.”

“Jacqueline was helpful, straightforward, confident in style and also approachable and supportive.”

“I was already a HR client and extremely happy with Jacqueline Penfold. It was a positive experience with Emma also, she was equally as professional, approachable and gave sound advice.”

“Very pleased with the service I received. I felt that I was being valued and that the lawyer I was dealing with was giving enough time for me to understand all aspects of my case.”

“Very kind and understanding service.”

“Just to say thank you for all of your services and your help.”

“This is the third time we have used your services – for buying a house, writing a Will, and a settlement agreement. As always, everyone was helpful, friendly, professional and efficient.”

“Jacqueline and her assistant Della were very helpful, friendly and efficient”.

“Thank you! Excellent service, quick, easy & efficient”.

“All very well handled professional and helpful with good follow-up.  Excellent administrative response as well, including on telephone”.

“Jacqueline Penfold was extremely helpful throughout the process”.

“Jacqueline was an absolute rock to me at a very traumatic time.  Her advice and support was invaluable”.

“An efficient and professional service that achieved the desired outcome, many thanks.”

“Everything was made very clear to us. Also we found kindness to us and our situation.”

“I feel that all my options were properly explained to me.”

“The consummate professional service from initial contact via telephone to the required meeting. Thank you for patience and understanding at what could have been a difficult time.”

“My matter was dealt with very quickly and efficiently at a time of some personal anguish; so for that I am most grateful to Mrs J Penfold. Thank you.”

“We found your firm very professional, Mrs Penfold was excellent. She was proactive, insightful and reassuring. She gave excellent advice and we felt well looked after and encouraged. She followed up our meeting with a very detailed and helpful action plan which was extremely useful and gave us a strategy to follow.”

“I was impressed by Mrs Penfold’s professionalism.  She was very approachable and put me at ease.  This was a difficult time for me and she made it a lot easier.”

“Mrs Penfold offered a clear and concise explanation of the intricacies involved and with what is not an everyday occurrence.”

“Jacqueline Penfold dealt with our request very promptly and efficiently.  Hopefully the matter will not arise again due to her help.”

“I have asked for help a number of times and Hart Reade has never let me down. Excellent service, excellent advice.”

Areas of Practice:

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