Jacqueline Penfold

Meet the team
Jacqueline Penfold

Specialist areas of expertise

Jacqueline’s practice covers a broad range of employment work and civil disputes including:

Jacqueline acts for both individuals and businesses of all sizes.


Jacqueline has been working in our Civil Litigation Department since joining Hart Reade as a trainee in 1992. Jacqueline initially qualified as a Legal Executive and went on to qualify as a solicitor in 2000, obtaining a distinction in her post graduate diploma in legal practice. Jacqueline became a partner in 2004.


Jacqueline has considerable experience of all forms of disputes and gives reliable high quality advice.

Jacqueline will always be realistic about the merits of your case and will provide practical advice on how to resolve your dispute or to prevent one arising. Often a strategic view at the outset of a matter can improve your prospects of reaching a successful outcome and reduce costs.

Jacqueline can quickly understand the issues and give expert pragmatic advice. She has a good commercial awareness and will always look at the cost effectiveness of the options available to you.

Most of her clients would prefer to avoid going to Court and (where appropriate) she encourages the use of all forms of alternative dispute resolution e.g. negotiating settlements, mediation etc.

Jacqueline is skilled in negotiating settlements but if Court proceedings are unavoidable, she has the experience, energy, drive and tenacity to pursue matters to trial.

Jacqueline is friendly, approachable and always professional. She is committed, hard working. and has an eye for detail.  She takes a real interest in her clients and will support you throughout the dispute.

Jacqueline is a member of Resolution.


Jacqueline’s aim is to help you achieve practical and cost effective dispute resolution quickly and efficiently.

Other information

Jacqueline supervises all litigation and employment law matters.

Jacqueline was very thorough, explained everything fully, answered all my questions and pointed up a few issues that I had not fully considered. Jacqueline brought the analytical approach required and was acting only in my interests.

Excellent client service – responsive, considered advice delivered at the appropriate time

Special thanks to Mrs J Penfold for the fine work she has carried out for me in an extremely testing period.

I contacted Hart Reade and Co as I wanted some advice regarding a Will dispute. The matter was dealt with by Jacqueline Penfold. Jacqueline provided me with a detailed and comprehensive explanation with clear reasoning of the strength and the weaknesses of my case. Jacqueline was able to answer all my questions and I was extremely confident in her ability and am very grateful to her as I was left in no doubt after I received her advice as to what I needed to do.

I also had contact with her Legal Assistant Della Wood who was professional, polite and prompt with her responses. at all times. Jacqueline also provided me with her charges, which I thought were very reasonable, and I was charged exactly what I was quoted.

I would have no doubt in recommending Hart Reade and Co.

Efficient, friendly and personal service.

The service provided was excellent, especially due to the short time limits involved for a process that I was not initially informed about by my employer. To fit me in at short notice, and with the added Covid restrictions, was very much appreciated.

Would not hesitate to recommend or use you again.  Many thanks.

Jacqueline was very thorough and tenacious!

I felt very comfortable talking to Mrs Penfold and felt she was both approachable and thorough in her analysis of the paperwork.

I received clear, concise advice and information.  My solicitor was friendly, approachable and professional.  I found the whole process stress-free and was made to feel at ease.

“Very helpful and empathetic.”

Helpful, approachable and competent.

Jacqueline was absolutely top class. To explain and help me understand the intricacies of the matter we were working on was very reassuring.

Jacqueline was helpful, straightforward, confident in style and also approachable and supportive.

Very helpful and informative. Clearly explained complex issues. Would highly recommend.

Very pleased with the service I received. I felt that I was being valued and that the lawyer I was dealing with was giving enough time for me to understand all aspects of my case.

Very kind and understanding service.

Just to say thank you for all of your services and your help.

This is the third time we have used your services – for buying a house, writing a Will, and a settlement agreement. As always, everyone was helpful, friendly, professional and efficient.

Jacqueline and her assistant Della were very helpful, friendly and efficient

Thank you! Excellent service, quick, easy & efficient

Areas of practice

Support staff

Della Wood

Legal Assistant